Please read and review the student handbook information prior to undertaking your training with Metro Training who is an approved partner with Allens Training Pty Ltd (RTO 90909). The information contained in this document has been developed to assist students who are considering undertaking a course to understand their rights and responsibilities. The student handbook will help you to make informed decisions and advise how to seek assistance when needed. In particular, page 15 of the Student Handbook outlines the Allens Training Pty Ltd Refund and Cancellation Policy, and Complaints and Appeals Policy.

Refund Policy and Cancellation – Notification of deferral, cancellation or withdrawal from a course must be made in writing.

Conditions apply to the following – refer to the student handbook for complete information and conditions:

• Cancellations more than 10 days prior to the start of a course - full refund.

• Cancellations less than 10 days prior to the start of a course - 75% refund of fees paid to cover processing costs.

• Cancellations after a training program has commenced – no refund.

• Transfer to another short course (one day) is possible where other dates are available at no charge.

• Cases may be put forward where extenuating or significant personal circumstances led to the withdrawal. In these cases, a full credit toward the tuition fee in another scheduled program in-lieu of a refund may be offered.

• If Allens Training Pty Ltd partner cancels a course, then a refund will be made available to whoever paid that course fee.